Help Desk Call Center Consulting and Outsourcing

Establishing and maintaining Help Desk Call Center is an expensive and very risky. G7 Zone Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability. Key for our success:

• Call Center Phone Support for Windows XP and Vista desktop help and network troubleshooting is provided by G7 Zone staff of Microsoft-certified experts. The experience of G7 Zone support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer productivity.

• Optional Secure Remote Access allows G7 Zone support experts to see exactly what your customers see and makes it possible to find quick solutions to problems that might otherwise require an expensive onsite visit

• Our cutomer gives the opportunity to evaluate and record desktop configurations, network architecture and security, and critical applications. This optional service speeds up problem resolution by providing Progent's support experts with a comprehensive technical context from which to analyze Help Desk incidents.